More than 30 min. have passed, but I can't sign. What can I do?
If you still can't sign after getting identified, please check if you've received the following 2 text messages from our partner Swisscom Trust Services:
- Second text message confirming that you can sign with QES
Here's what you can do:
- No text messages received?
Get in touch with our support at firstname.lastname@example.org. You may need to go through the identification once again.
- Does the phone number provided during the identification match the one on Skribble?
If not, we won't be able to unlock QES for you. You can try updating these details here.